Revolutionizing Customer Support: Welcome to the Future with SiteGround’s AI Assistant

In the relentless race to provide unparalleled client satisfaction, companies continually evolve. We, at SiteGround, have proven to be the front-runners when it comes to innovation and improvement. Yet again, we’re embarking on a groundbreaking venture that’s set to redefine your customer support experience – with our new integrated AI assistant in your HelpDesk.

The Game-Changer – Instant AI in your Help Desk!

Gone are the days when you would type in a query and be directed to countless articles to sort through until you find the most relevant one, leaving you even more overwhelmed. Say hello to our cutting-edge Instant AI HelpDesk! It is powered by ChatGPT but heavily trained by SiteGround’s AI engineers and backed by expert prompt engineering, to provide accurate answers and address our clients’ specific inquiries via a broad spectrum of frequently asked questions and manual grading of responses.

The Evolution of AI in SiteGround’s Support Journey

Our AI journey started years ago with an AI-powered search feature. A fantastic tool, it seamlessly directed you to relevant articles within our extensive Knowledge Base. But now, we’re elevating that experience with the integration of ChatGPT by OpenAI. Not only does our AI Assistant fetch all relevant articles, but it also comprehends and consolidates the information to give you a precise response, crafted just for you! Imagine a world where AI doesn’t just find the right answer, but understands and delivers it as if it’s directly responding to a question in conversation. That’s our new reality!

Staggering Accuracy, backed by Fine-tuning and Stellar Prompt Engineering

Our specialized AI team has been burning the midnight oil, ensuring that our AI Assistant is not just smart but ‘SiteGround Smart’. Using the power of both GPT-3.5 and GPT-4.0, fine tuning AI models and taking advantage of expert prompt engineering, ensures swift, accurate, and tailored responses for our customers. Here are the facts:

85% of the answers from our AI Assistant hit the bullseye! To be more accurate: a total of 96% of the replies generated by our AI Assistant are correct, but needed a bit more polishing to match the high standards, tone of voice and level of helpfulness that we’re after.

These staggering numbers in just a few months of work are a testament to the significance of fine-tuning models, constant prompt engineering improvements and the enthusiasm our team has invested into creating one more trendsetting tool for our clients’ convenience.

Engage, Explore, & Elevate Your Experience

Available exclusively for our valued SiteGround customers, you can reach our AI Assistant anytime via Client Area > Help Center > Instant AI Help. Each answer is a goldmine of information, often laced with links for a deeper dive. And guess what? We’re counting on you to make it even better! At the end of each response, we’ve provided a quick rating system. Your feedback is our treasure, guiding us to refine and perfect.

Join the AI Evolution

The beauty of AI lies in its potential to learn and evolve. As you engage with it, our AI Assistant sharpens, ensuring you always get the right solution, in an instant. Based on your direct feedback, we’re also expanding and improving our extensive Knowledge Base even more – we’ve added over 60 new articles and topics after the introduction of our AI Assistant.

Dive into this futuristic experience now and be part of our AI revolution. We’re waiting for your feedback! With SiteGround, the future isn’t tomorrow; it’s today!