Widespread Connectivity Issue Across Europe May Be Affecting SiteGround Customers

Since approximately 2:00AM CET we started receiving multiple complaints from our European customers and site down reports. On some occasions clients were (and still are) unable to load SiteGround.com, but can access their own website or vice versa, or lose connection with any of our services.

SiteGround Servers and Network are UP

We initiated a network test for all our services to see if there were any problems with our own network or servers, but none were found. All SiteGround servers were and are up and running and there are no known issues with any type of hosting we provide.

Problem of Multiple ISPs Across Europe

However, the analysis of the situation showed that this was the start of a connectivity issue spread across Europe among multiple Internet Service Providers. So far we’ve noticed people using XS4ALL, Eir.ie, ritzbox.com.au, cyprusbroadband.net and others ISPs. The problem is rather major and multiple countries are affected as well – Ireland, Greece, Belgium, France, Sweden, Poland and more.

The ETA Unknown

Due to the nature of the problem, and the fact that it’s completely outside our direct reach, we can’t provide you with exact ETA when it will be over. Our admins are in constant contact with our datacenter and they are cooperating with different major ISPs to help them solve this as early as possible.